Last month we signed up for a calling plan that would save us money on our toll calls. Due to a couple of mis-understandings between us and our toll provider we were facing a rather large phone bill for the December period - causing more than just a bit of panic.
In an attempt to sort it out, M sent a couple of polite and then a couple of more blunt emails to the customer service department. The end result is that she got about $200 refunded on the telephone bill.
However, in the meantime C rang the toll provider and talked to another part of their customer service team. She explained the situation and mentioned things along the lines of wanting to talk to supervisors etc. The end result is that she got about $80 refunded on the telephone bill.
So from a bill that was looking at being about twice what we usually pay, we’ve gone down to paying about $60 less than usual :)
Neither M nor C knew that they were both trying to sort out the same mess – M is more comfortable communicating via email, and C prefers the telephone (so that the other person can feel the lashes of her rather sarcastic tone). End result – we’re better off financially.
If only all the time loss and memory issues could be this financially beneficial and amusing – well it was amusing for me as I knew what both of them were doing. My excuse for not stopping one of them is I wanted to see if either of them were successful – and OK the sheer fun of watching them was pretty good too.
